RJ Kool Parts FAQ
- How do I narrow my search?
- How do I make a return?
- How do I add a new address and update the default shipping and billing address?
- What does "Error in Authorizing Payment" mean?
- How do I update the quantity of a part I'm ordering on a mobile device?
- When will my order ship?
- If my item is back ordered how will I know and when will it ship?
- Where do I pick up my in-store order?
- My organization is tax exempt how do I qualify my account for tax exempt status?
If you don’t have the part number readily available, you can search by brand and narrow your search by part type using the terms on the left side of the results page. This will return all of the bolts, blowers, clamps, trunnions, etc. within a specific manufacturer’s inventory of parts.
After creating an account, you can add different addresses for a default billing and shipping address to help save time during the checkout process. To add a new address, visit your account dashboard by pressing My Account next to the search bar.
Then click on the Address Book on the left side of the screen. You’ll see the addresses currently saved and the Add New Address button on the top right side of the screen – click there.
Once you reach the Add New Address page fill out the information and select either “Use as my default billing address” or “Use as my default shipping address”. This will save your default billing and shipping addresses making for easier and faster checkout moving forward.
Any damaged items, electrical parts or custom order items must be authorized by BDS personnel before a return will be accepted. Please call or email our parts department to initiate this type of return, 651-688-8700 or firstname.lastname@example.org. Full details of our return policy can be found on the Return Policy.
If you receive a message saying “Error in authorizing the payment” during the checkout make sure to double check the billing address you entered matches the billing address used on the credit card. Ninety-five percent of the time this is the mistake – if your billing address is correct and you still receive the error message please contact your bank.
The majority of orders placed before 3 pm are shipped on the same day. If the part needs to be drop shipped or is not currently in stock, we will email you within 24 hours with an estimated shipping date.
If the part you ordered is back ordered we will notify you within 24 hours of your purchase and then again when the part ships.
1475 Commerce Dr
St. Paul, MN 55120
If your organization qualifies for tax exemption follow the simple instructions to retain tax exemption status on your BDS Parts account - http://www.rjkparts.com/tax-exemption.